NASHUA PRINTER FAULT REPORTING

PHYSICAL PRINTER ISSUES

PAPERJAMS

SC CODES

PRINTER NOT PRINTING

ANY OTHER HARDWARE OR TECHNICAL ISSUES

SEND AN EMAIL TO srv@nashuanortheast.co.za

IN THE EMAIL THE FOLLWING INFORMATION IS RELEVANT AND NEEDS TO APPEAR

SERIAL NUMBER OF THE PRINTER

LOCATION

CONTACT PERSON

CONTACT NUMBER

VERY CLEAR DESCRIPTIO NOF WHAT IS WRONG WITH THE PRINTER

A TICKET REFERANCE NUMBER WILL BE GEBERATED BY NASHUA ONCE THEY FORWARDED THE TICKET TO THE RELEVANT FRANCHISE BRANCH TO ACTION.

NO FOLLOW UP WILL BE GIVEN FROM THE FRANCHISE WHICH MEANS SW SUPPORT NEEDS TO FOLLOW UP WITH THE BRANCH TO FIND OUT IF THEIR ISSUE HAS BEEN RESOLVED IN ORDER TO CLOSE THE TICKET IN FRESHDESK

TONER ORDERS

SEND AN EMAIL TO inclusive@nashuanortheast.co.za

REQUESTING TONER.

ENSURE YOU HAVE THE PRINTER MODEL INCLUDED IN THE EMAIL TO ENSURE THAT THE CORRECT CARTRIDGE IS ORDERED.